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Can I visit the studio in person?

you sure can.  people come all the time!  some gals bring their gowns, fabric swatches, or whatever else they have on hand.... you're welcome to visit any time (make an appointment first!), and you can choose from the oodles of pieces living in the studio, or sift through all my raw materials and custom design your own piece.  just call or email for an appointment and i'll see you soon

info@beejewelry.ca
416 481 9771

I like a piece, but want different colours/length.. is that possible?

Absolutely.  bumblebee specializes in custom designs and i'm smart enough to recognize that my customers often have GREAT creative ideas. Send me an email and we'll work together to create your own individualized work of jewelry art!  Standard 15% customization fee applies.

I like a piece, but wish it had a matching necklace, bracelet or earrings - can I get that?

Absolutely. While it's true that I make certain designs in sets, and not others, I'm always open to completing a set.  Contact me with your request and we'll make it happen.

Do you do custom work?

bumblebee jewelry is renowned for its custom pieces. If you have a creative idea, please contact us and we can work together to create that perfect piece. Any of the pieces on the website can be made with your choice of colors, gemstones or size.

If you have any size specifications on a particular piece, please specify on your order email. We'll confirm your wishes when we respond. Specific lengths are most important for chokers.

Will my jewelry look exactly the same as it does on the website?

bumblebee jewelry is handmade, using natural semi-precious stones and crystals.  Since gemstones are natural minerals, they occasionally vary in size and colour, but not a lot!  Hand swirled, crocheted, or knit wire is also always one of a kind, so please expect slight variations in your order.  And do keep in mind that for some reason, jewelry appears larger in pictures than it does in life (just like dinosaurs in your rear-view mirror).  That is why whenever possible, I have provided dimensions for you, so please check sizes when ordering.  I promise I did my absolute best to capture every image in the truest colour of each piece, but it's actually harder than it sounds and many monitors vary, so I guess this is a very long way of saying your jewelry might not look EXACTLY as it does on the site... but variations are slight and most likely not noticable to most people.

How do I order?

Grab a coffee, and a kitten if you have one, and browse the site.  When you've found your perfect match, select 'add to cart'.  Browse on until you're ready to check out, then select 'Checkout' at the top right of your screen.  From here you have the option of registering an account (which will enable you to shop faster, and keep track of your current and previous orders).  If you don't want to register, you don't have to, just select 'Guest Checkout'.  From there, simply follow the prompts to enter your information, and pay securely through paypal using visa, mastercard, or debit.

If you have any questions, and/or prefer not to pay online, please send an email to info@beejewelry.ca or call me at 416 481 9771

What payment do you accept?

Credit card or debit, via Paypal, on the website is the easiest way.  If you prefer to pay with cash, cheque or money order, that can certainly be arranged - please contact me directly 461 481 9771 or info@beejewelry.ca to arrange.  And i might be tempted to accept a really, really cute puppy.

To send a cheque, please email or call for the address.  *** And never send cash in the mail! ***

Cheques that are returned due to insufficient funds are subject to a $20 fee.  If this happens, we will request a money order.

When will I get my order?

To pick up your order from bumblebee studio in Toronto, just call or email to set up a time.

If your item is being shipped, we'll email you when the package has been sent. Payment must clear before items are createdand shipped.

Each piece is handmade.  Pieces that are already completed are shipped within 2 -3 business days.  If an item is made to order, I will let you know and in that case, please allow 3 weeks for delivery so I have time to create it for you.   Rush orders are available upon request.  Private viewings available by appointment.

Shipping

All orders are shipped via Canada Post for a flat $6.00 fee.  UNLESS your order exceeds $100 before tax, then it's free!!  Yipee!   If you need an item rushed, please select " -----" shipping option.  Customers outside Canada are responsible for all taxes, fees, and duties associated with shipping to their country.  Shipping within Canada usually takes between 4-6 business days.  Shipping to the USA, via airmail, usually takes 6 - 11 business days.  Shipping anywhere else is via airmail and usually takes 6 - 16 business days.

   
   
   
   
   
   
   
   
   
   

Once an order has been approved and processed, no cancellations are permitted and the full fee is charged.

Damages

If an item arrives damaged, please e-mail us immediately and we will send you a replacement right away. The damaged item must first be returned to generate the credit replacement that you will recieve.

Refunds and Returns

bumblebee wants you to be happy.  I mean really happy.  Hence the 100% happiness guarantee.  If you are not completely satisfied with your order, items may be returned within 14 days of receipt for exchange.  Please call 416 418 9771 or send an email to beejewelry.ca and we will begin processing your request. There is no re-stocking fee, but the cost of shipping is non-refundable. Jewelry must be in its original condition and packaging. Sales items are a final sale and cannot be returned. All custom work is a final sale, thus we cannot accept returns for custom orders. Please insure returns, for we cannot be responsible for lost, damaged, stolen or misdirected packages. Because jewelry is a personal item, we cannot accept returns of worn or damaged merchandise.

Who created your site?

The web and user interface design for this site was built by Martin Borowski of Lucas Media.  He also built my first site, way back when, that long-time bumblebee fans will remember.  His design skills and programming savvy are second to none - there's nothing he can't do.  And he's fun to work with to boot.  I'm most grateful for his help and guidance in getting this super awesome fully-loaded e-commerce site up and running.  I couldn't have done it without him!

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